Terms & Conditions
Welcome to Kits by CO! By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully — we promise it’s not as boring as it sounds.
General
By using this website and purchasing products, customers agree to the Terms & Conditions. Kits by CO reserves the right to update T&Cs at any time without prior notice.
Products
We do our best to display our wax melts accurately, but slight variations in color, scent, or shape may occur — after all, they’re handcrafted with love. Product availability and prices may change without notice.
Orders & Payment
All orders require valid payment at the time of purchase. A deposit will be required for custom or bulk orders. Orders will only be processed once payment is confirmed.
Shipping & Delivery
Shipping times are estimates and may vary depending on location, courier, and festive periods. Kits by CO is not responsible for lost or delayed parcels once handed over to the courier. Customers are responsible for providing accurate shipping information.
Return Policy
We do not offer refunds or exchanges. We’re really sorry, but once a melt leaves us, we can’t guarantee it’ll stay perfect if returned.
If you receive the wrong item, contact us at hellokitsbyco@gmail.com within 7 days with your order number and a photo.graph. Correct items will be sent if available; if out of stock, a store credit may be offered.
Custom Orders
Custom or bulk orders may take longer to produce (up to 1 month) depending on the order and requirements. A deposit is required to secure custom orders. Customers are responsible for providing accurate specifications for custom orders. A minimum spend of SGD150 is required.
Intellectual Property
All content on the website, including text, images, logos, and designs, is the property of Kits by CO. No content may be reproduced, copied, or used without written permission.
Limitation of Liability
Kits by CO is not liable for any direct, indirect, or consequential losses arising from the use of the website or products. Customers use products at their own risk, especially around pets, children, or open flames.
Privacy
We collect customer information solely for processing orders and communication. We do not sell or share your personal information with third parties, except as required to fulfill your order (i.e. couriers).